Spring Clean Your Customer Service: 5 Things Worth Clearing Out This Season Every September, businesses across South Africa participate in the same seasonal ritual. We clear out the garage. We tidy up the office desk. We finally deal with that…
Recent market trends across South Africa highlight a growing paradox: while digital transformation remains a top operational priority, consumers report rising frustration over losing the essential "human touch." As local businesses race to streamline operations, many are inadvertently forcing clients,…
Why Cognitive Diversity Is Your Company’s Real Superpower (And How to Build It) Ever worked on a team where everyone thought exactly the same way? At first, it feels like a dream. Everyone nods in agreement, meetings wrap up early,…
WhatsApp has become one of the easiest ways for customers to reach a business. It is quick, familiar and low-effort. No customer portal. No formal email. No waiting on hold. That convenience is exactly why so many healthcare practices, service…
Are Missed Calls Costing Your Business Money? If your business depends on phone calls for leads, bookings, or customer enquiries, every missed call could be costing you money. For many small and medium-sized businesses (SMEs), missed calls are one of…
In a rapidly evolving business landscape, South African entrepreneurs are faced with the challenge of juggling multiple tasks to ensure the growth and success of their ventures. Amidst this bustling environment, Thetha Connect emerges as a beacon of support, providing…
We live in a world where everything is on demand and at our fingertips, allowing you to accomplish a lot more online than you previously could five or 10 years ago. From purchasing groceries to securing plumbing and electrical services…
To succeed in any business vertical, you need to keep your customers happy and satisfy their requirements with exceptional customer service. You must focus on delivering and maintaining an excellent customer experience to satisfy customers with your service and make…
We all know how annoying and time-wasting unwanted sales calls and robocalls can be, and in the business world, where time is so valuable, these calls are a particularly damaging nuisance. Most call answering services offer packages with a number…
When making decisions about how your business calls should be answered, it may make sense for your company to use a “virtual receptionist extension” rather than employing a receptionist on-site. A virtual receptionist extension is when you provide a service…
Voice over Internet Protocol (VoIP) allows you to make voice calls using an internet connection instead of a normal analog copper Telkom line, but despite the use of modern technology, VoIP lines still need to be tested regularly to ensure…
Healthcare Receptionist Best Practices – Delivering A Professional and Personalised Experience At Thetha Connect, we understand that nothing is more valuable than a person’s health and the health of the people they love. That is why all businesses operating within…
How A Live Person Answering Your Phones Benefits Your Business Making the decision to hire a professional answering service can be a difficult one. But the truth is, relying on an answering machine to answer your calls when you are…
Is Outsourcing Virtual Reception A Solution for SA Businesses Who Struggle With Load Shedding? 2021 wasn’t off to a good start for South African businesses as they tried to recover from lockdown restrictions which hit them hard, back in 2020.…
What To Look For In A Telephone Answering Service If you’re looking for an affordable, reliable and professional way to handle all of your calls and effectively manage all communication between you and your customers and clients, you should consider…
Benefits Of Using A VoIP Telephone System With On-net Call Transfers Hiring a receptionist often requires a fair bit of money which can be costly, especially when you are starting out and there aren’t enough calls coming in to justify…
The new normal and working remotely They say that our professional and personal lives will be changed permanently by the Covid-19 pandemic, and remote work is always part of that conversation. After all, the ability to run our businesses…
Positioning your Business for Success Product positioning Start by knowing your businesses' Unique Selling Proposition and how to distinguish your product or service from your competitors; there must be at least one aspect that sets you apart. Reach people…
Benefits of Geographical Numbers Telephony services all rely on a final destination 10 digit closed numbering system. In South Africa, these range from 01 through to 08 cellular and 09 premium rated numbers. The Geographical Numbers ranging from 010 to…
Benefits of Auto Attendants People who call businesses directly, most often do so because they want immediate attention. There are many ways to improve your customer response time, and one of the most overlooked ones is the Auto Attendant.…
Maintaining those contacts Small Business owners spend valuable time and money on marketing. Are the resulting leads fully utilised? Quite often enquiry details are simply jotted down on scrap paper, or saved on a phone contact list, but are eventually lost and…