We live in a world where everything is on demand and at our fingertips, allowing you to accomplish a lot more online than you previously could five or 10 years ago. From purchasing groceries to securing plumbing and electrical services…
To succeed in any business vertical, you need to keep your customers happy and satisfy their requirements with exceptional customer service. You must focus on delivering and maintaining an excellent customer experience to satisfy customers with your service and make…
We all know how annoying and time-wasting unwanted sales calls and robocalls can be, and in the business world, where time is so valuable, these calls are a particularly damaging nuisance. Most call answering services offer packages with a number…
When making decisions about how your business calls should be answered, it may make sense for your company to use a “virtual receptionist extension” rather than employing a receptionist on-site. A virtual receptionist extension is when you provide a service…
Voice over Internet Protocol (VoIP) allows you to make voice calls using an internet connection instead of a normal analog copper Telkom line, but despite the use of modern technology, VoIP lines still need to be tested regularly to ensure…
Healthcare Receptionist Best Practices – Delivering A Professional and Personalised Experience At Thetha Connect, we understand that nothing is more valuable than a person’s health and the health of the people they love. That is why all businesses operating within…
How A Live Person Answering Your Phones Benefits Your Business Making the decision to hire a professional answering service can be a difficult one. But the truth is, relying on an answering machine to answer your calls when you are…
Is Outsourcing Virtual Reception A Solution for SA Businesses Who Struggle With Load Shedding? 2021 wasn’t off to a good start for South African businesses as they tried to recover from lockdown restrictions which hit them hard, back in 2020.…
What To Look For In A Telephone Answering Service If you’re looking for an affordable, reliable and professional way to handle all of your calls and effectively manage all communication between you and your customers and clients, you should consider…
Benefits Of Using A VoIP Telephone System With On-net Call Transfers Hiring a receptionist often requires a fair bit of money which can be costly, especially when you are starting out and there aren’t enough calls coming in to justify…
The new normal and working remotely They say that our professional and personal lives will be changed permanently by the Covid-19 pandemic, and remote work is always part of that conversation. After all, the ability to run our businesses…
Positioning your Business for Success Product positioning Start by knowing your businesses' Unique Selling Proposition and how to distinguish your product or service from your competitors; there must be at least one aspect that sets you apart. Reach people…
Benefits of Geographical Numbers Telephony services all rely on a final destination 10 digit closed numbering system. In South Africa, these range from 01 through to 08 cellular and 09 premium rated numbers. The Geographical Numbers ranging from 010 to…
Benefits of Auto Attendants People who call businesses directly, most often do so because they want immediate attention. There are many ways to improve your customer response time, and one of the most overlooked ones is the Auto Attendant.…
Maintaining those contacts Small Business owners spend valuable time and money on marketing. Are the resulting leads fully utilised? Quite often enquiry details are simply jotted down on scrap paper, or saved on a phone contact list, but are eventually lost and…
Professional Automated Answering Services Offered to Growing Businesses It can be quite frustrating for your customers if they give you a call and you are simply unavailable. Perhaps your business is busy, but not enough to justify hiring a receptionist…
Thetha Connect "Thetha Connect is one of the biggest assets we’ve introduced into our company" At Storage WISE we have always understood that we operate in a very competitive market, being self-storage, shipping container leasing and shipping container sales. As…
Hire a Professional Telephone Answering Service for Your Business How your customers view your business is vitally important. If your telephones aren’t answered when calls come through, your business will suffer a poor or negative reputation. Do you run your…
Hire Professional and Convenient Receptionist Services from Thetha Connect Every up and coming business needs to make sure that its customers are professionally and efficiently handled and assisted. When customers call your business or want to make appointments, someone needs…
Professional Call Answering Services, Is It The Solution For Your Business? For many businesses, the first point of contact with a customer is via the telephone. If you’re reading this, chances are, you fit into the category of business that…
Who Takes the Cake? Virtual Receptionist vs. Live In-house Receptionist So, we’re well into the 21st century, and the definition of traditional business has not only evolved, but it now knows no bounds – businesses need to adapt to modern day…