How Your Business Can Benefit From Using a “Virtual Receptionist Extension”

When making decisions about how your business calls should be answered, it may make sense for your company to use a “virtual receptionist extension” rather than employing a receptionist on-site.

A virtual receptionist extension is when you provide a service provider with one of your VoIP extensions (for example, extension 100) to answer and transfer all of your incoming calls.

Giving a service provider access to one of your VoIP extensions can be done instead of employing a receptionist on-site to ensure a reliable incoming call telephone service is in place, whether your business is a small enterprise with minimal call volumes or a large company that requires many calls to be answered simultaneously.

How does a Virtual Receptionist Extension work?

Essentially, entrusting your incoming VoIP calls to a virtual receptionist means that your telephone service provider will provide the virtual receptionist service with an additional extension of yours that will form an integral part of your VoIP service, which will also be monitored for faults and uptime.

Through the new extension on your existing VoIP telephone system, your incoming calls will be answered cost-effectively and professionally by a trained virtual receptionist.

From the customer-facing perspective, the experience will not change and all your calls will be handled with care by friendly and capable receptionists representing your business with proficiency.

How do you benefit from using a Virtual Receptionist Extension?

The use of a virtual receptionist extension will benefit your company in terms of cost, security, quality and efficiency.

Cost saving is a major advantage of outsourcing to a virtual receptionist rather than employing a full-time or part-time receptionist as part of your on-site business staff. When using a virtual receptionist extension, you will not be charged for any VoIP internal call transfers and you will not be billed for any call durations as these are considered on-net calls, which are calls that are made between users of the same telephone network, thus incurring little or no extra charges.

Your provider should be using an advanced firewall to make calls more secure, while a provider like Thetha Connect will ensure that your phone line is continuously monitored for reliability and to detect call quality issues. Using a trained virtual receptionist also makes it possible to have multiple calls answered simultaneously thanks to advanced call routing, allowing you to deal with larger call volumes seamlessly.

Virtual receptionists are trained to filter and handle each caller individually and efficiently, giving you control over which calls are considered important and worth your personal attention. Other incoming calls will also be addressed professionally without requiring your direct involvement, resulting in feedback to you or your team through a detailed message for each call.

Outsource your virtual receptionist requirements to Thetha Connect to have the peace of mind of knowing that your call answering needs will be handled professionally, allowing you to focus on other aspects of running your business.