Most setups can be completed within 24 hours once we have your business information, call-flow requirements and access to the required systems.

No. We offer flexible month-to-month plans so you retain total operational agility as your business scales.

No. During standard operational hours (07:30 to 17:00, Monday through Friday), your calls are answered by trained human receptionists. We use AI and smart automation strictly behind the scenes for data capture, note processing, and administrative speed – so your clients always speak to a real person.

Our live human answering team operates from 07:30 to 17:00, Monday through Friday (excluding official South African public holidays). Out-of-hours calls can be routed to customized voicemail-to-email paths or dedicated automated capture workflows.

No. You can easily keep your existing phone numbers by setting up conditional call forwarding to your assigned Thetha line. We also include a standard 087 business number with your package, or we can integrate our receptionists directly into your existing VoIP/PBX system as remote extensions.

Optional Managed WhatsApp operates on an official API WhatsApp Business Platform using your company branding. It enables our reception team to manage incoming chats, answer routine questions, schedule meetings, and log structured action summaries on a centralized dashboard.

Yes. Where supported, our team checks live availability and enters approved bookings, updates, or cancellations straight into your primary calendar platform.

While no system can guarantee absolute perfection if internal staff manually edit diaries outside connected rules, our team performs real-time availability checks and follows documented verification steps before placing entries. If a technical connection drops, we capture the request as an urgent pending task rather than making unverified entries.