Acting as a virtual personal assistant (PA) or secretary, Thetha Connect provides the following virtual assistant services in a professional and timely manner with our agents:
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- Capturing of sales and/or after-sales information and immediately emailing this to your sales and technical people for follow up;
- Filtering of 'cold calling' calls, ensuring that your time is not wasted taking telemarketing calls.
- Return calls to prospects while they still remember the reason for their call.
- Informing your customers when you are in meetings and/or on leave in order for your business to provide a consistent professional service.
- Answer your phone and email all call information while you are moving office of establishing a new office.
- Answer your phone in your business' name when your receptionist goes on leave or works only mornings or afternoons.
- Immediately provide callers with your marketing material, directions to your address or booking forms.
- Transferring of calls to your sales or technical people, ensuring prompt and professional customer response.
- Inform job applicants when positions become available or when positions that you have advertised have been filled.
- Immediately inform callers as to the nature of your business and the time that needs to be allowed for a response.
- Our virtual receptionists can manage contact lists and customer spreadsheets on your behalf.
- Our virtual assistants can prepare and send out e-mail newsletters to your current and prospective customers.