Professional Agents attending to the Unique Communication needs of Healthcare Providers
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- Answering services packaged for doctors and medical practitioners
- Online appointment bookings with patient reminders
- Notifications of patient appointments, amendments and follow-ups
- Emailing of patient and medical aid forms for your practice
- Every phone call is answered, landline and cellular
- Patient and physician confidentiality
- After hour call routing and IVR
Calls answered by our agents can be transferred to any destination of your choice, additionally, your unanswered and missed calls can be diverted to our call centre.
Our system maintains patient and physician confidentiality by providing you with your own unique business telephone number that can be published without divulging your existing cellphone or private numbers.
Secure call recordings of prescriptions, diagnoses and conversations are available for later retrieval.
Advanced call routing provides auto attendant services, enabling callers to select different menu options such as practise locations or healthcare requirements. This call routing also ensures the attendance of after hour calls.
Appointment bookings by our virtual receptionists reduce staff expenses for established and recently graduated professionals.