The Genset Doctor (PTY) LTD
Thanks to you for your tireless work on answering our calls and making us the number one maintenance company in SA, enabling us to already be shortlisted for the Corporate Livewire Construction & Engineering 2016 Awards
Lynette from Life Retreat
I can confirm that some of our suppliers and clients have told me how professional you guys answer the phone. You guys are amazing. Thank you!
Mariletje Nel, Registered Dietician - RD(SA)
I really appreciate your thorough service
We would just like to thank you for the excellent service you are giving to us...Well Done!
Strong Man Tools
Your service is extremely valuable to us. Our sales team reports that message detail is accurately captured, and I'm impressed with the professional manner in which your team answers on our behalf. Thank you for great work.
The Green Board
Without Thetha, I would have lost a big stream of income. I highly recommend their services to anyone. The Green Board is a female individual owned entity. I have many clients and am hardly ever in the office. This can seem unprofessional when potential new clients call me. Thetha has helped with a answering service that is manned by a responsible team of individuals who are very professional. They enquire as to what are of my business my clients are interested in and e-mail me immediately. This enables me to return calls instantly.
Such a pleasure having a professional take care of the calls we are unable to deal with. Relieves a lot of pressure on us. - Craig Mc Allister, Macalli Weather Proof Patio & Outdoor Furniture
MatchVIP has been a client of Theta Connect since August last year (2014). In July of every year we run a Customer Satisfaction survey to ascertain whether our members are indeed happy with the service we offer. Since making use of your call answering service our client base views us as being much more professional and responsive. - Bonita Grobbelaar, Dating and Relationship Coach, Matchmaker and Owner
Missed sales, due to our switchboard being busy, has been reduced to zero. Star Nail has been a subscriber to Thetha Connect's business call answering services since April 2013. The service is of outstanding quality and they ensure that we never miss a call from our clients. Moreover, no new business calls are ever missed and we receive a log of every call taken on our behalf, thereby ensuring that our representatives can follow up on every new business lead. Missed sales, due to our switchboard being busy, has been reduced to zero as every missed call have been promptly answered by Thetha Connect's agents and an e mail were sent immediately to our sales office. This service positively influences our customer service, acquisition and retention.
Thetha Connect's agents are always ready to help immediately, in whatever way required! This service has had a significant impact on our customer's experience. Thetha Connect's call answering system ensured us at Storage WISE that we no longer missed any business calls. We conditional-divert all our mobile and fixed business lines to the new number that Thetha Connect setup for us. Someone always answers the phone if it rings, even if we are not at our desks. Once the call is answered by their agents, we would immediately receive a detailed email of the callers' requirements, Thetha Connect's operators would even send out Storage WISE's sales brochures via email if the caller was a new customer. Our rental occupancy increased steadily from month to month because new sales leads were always attended to immediately. While Thetha Connect's agents function as our personal assistants, we are ensured that all Storage WISE's customers are consistently served immediately. Thetha Connect's agents even assist our callers with driving directions, storage rates and basic information like sizes. Providing this basic information would normally take time away from our staff. We have become accustomed to the fact that Thetha Connect's agents are always ready to help immediately, in whatever way required! This service has had a significant impact on our customer's experience in dealing with Storage WISE. Recently, Thetha Connect has assisted us with optimising our AdWords campaigns, thereby reducing the number of wasted clicks while simultaneously improving the number of good inquiries. This has had a remarkable impact in improving Storage WISE's utilisation, without having to spend more on advertising.
Round Table has taken hands with Thetha Connect to manage their call centre. On 8 October 2014 Christo Bezuidenhoud and André Fouchee from the Round Table, who donated R20 000 towards the completion of the new bathroom at Home Oasis, was interviewed on Jakaranda FM's Good Morning Angels. The Round Table is using Thetha Connect's unique call answering service to man their call centre. Home Oasis currently looks after 27 old people who receive a pension fund of R1 380 per month. They pay R1 100 per month, but this covers everything they need: a place to stay, water, electricity, food, and groceries. It also includes transport to clinics, shopping and day-trips from time to time. The home does not receive any extra funding – besides these monthly contributions, so they have to run projects to make up the budgets every month.
Thetha provides an invaluable service to us at Oracle Consulting. Oracle Consulting relies on their professional management of incoming calls to ensure that no potential clients are unable to reach us. Their agents are well trained and efficient and ensure that we are provided with all the information required, to assist our clients timeously.
Lighthouse Payroll Outsourcing
The wonderful service you and your team provide have added so much value to our business. Thank you so much for the wonderful service you and your team provide. We've received a ton of compliments and it's added so much value to our business.
AT & D AGAMA
We are pleased with the results and will continue with the contract into the future. Thank you very much for the service you have been providing to our company over the last year.
Dit gee my baie meer vryheid – om nie te praat van 'n meer professionele beeld nie. Ek moet ook net byvoeg dat ek die diens baie handig vind.