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Professional Call Answering
The fully trained Thetha Connect call centre agents are guided by your individual briefs on how to handle the callers, so they fit into your business and act as your receptionist. The incoming calls can come from various sources.
- A new number is allocated to you.
- Any conditional forwarded cellular, landline or VoIP number.
- All additional numbers allocated as your business grows.
Our professional team will advise your caller that the person they require is currently unavailable and the caller will be prompted for Contact name, Contact telephone number and Message.
Callers can immediately be provided with vital information such as description of your business, contact details and basic sales info.
Messages resulting from a call will instantly be sent via email to single or numerous email addresses, and can also be sent via SMS text messages to your cellphone.
Ideal for the busy office with no receptionist, looking for professional customer service.
Virtual receptionists will help your clients with scheduling, directions, messaging and so much more. We're there when you can't be.
Thetha Connect will enable your company to quickly react to new business calls:
- All the callers contact details will be included in your email or text message.
- Return calls to prospects while they still remember the reason for their call.
- Messages can easily be reviewed and followed up in your inbox instead of on bits of paper.
Business Lead Capturing
Your marketing materials and pricelists can be sent immediately to the enquirer, allowing you to follow up on those important leads in your own time. Monitor which of your advertising campaigns yield the best results.